400+ local business owners 400+ Australian Local Businesses already running this on their counter…

The Loyalty System That turns a $3.50 coffee into a $1,294 loyal customer on autopilot

Every visit is a customer you've already paid to earn. PunchPass turns each one into a tap, each tap into a contact, and that contact into a push notification that fills your quietest days without spending a dollar on ads.

The PunchPass free kit: NFC stamper, branded box and a phone showing a digital loyalty card
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400+ local business owners

Trusted by 400+ Australian local businesses

PunchPass Businesses Average 3.1 Visits and a 68% Return Rate. Here's the System Behind It

If you own a café, beauty salon, barber shop, or restaurant, this is the most important thing you'll read today. PunchPass gives local businesses three things they've never had at the same time.

1

A loyalty program that works at the speed of your service

One tap. One second. Stamp lands directly on your customer's loyalty card. No phone numbers at the counter. No slowing the line. No cards lost in the wash. Your busiest hour runs exactly the way it always has except now, every single customer is captured automatically.

A phone showing the PunchPass loyalty card beside the NFC stamper
2

A real-time view of exactly who your best customers are

Not a guess. Not a feeling. By name. By visit frequency. By how long since they last came in. The moment a regular goes quiet, you know. And you can bring them back before they're gone for good.

The PunchPass customer dashboard showing stamps, revenue and a visits chart
3

A free marketing channel that fills your slowest days on demand

Send one push notification to your loyalty database in two taps. Every 100 customers you reach generates $120 in revenue walking back through your door. For $0. No SMS fees. No Meta budget. No agency. Just a tap and a full floor.

The Result?

PunchPass businesses average 3.1 visits per customer and a 68% return rate, roughly double what businesses see without an active loyalty system.

A 15-25% increase in customer-driven revenue. A 5.2x return on every dollar invested. And $120 in revenue for every 100 customers every time you send a notification.

PunchPass businesses average 3.1 visits per customer and a 68% return rate, roughly double what businesses see without an active loyalty system.

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Introducing the Tap-to-Stamp Loyalty System by PunchPass

PunchPass is a wax-seal style stamper with an NFC chip in the base.

Customer opens the app, taps their phone on the stamper. A digital stamp lands directly on their PunchPass loyalty card instantly. Faster than paper. Zero counter friction.

Customers download the app once on their own time, not at your counter, not during your rush. After that, every visit is a single tap. No staff training. No slowdowns. No cards lost in the wash.

And here's the part that makes this completely different from anything else in the market.

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Trusted by 200+ Australian local spanbusinesses
The PunchPass stamper and a phone showing the loyalty card

Turn Every Customer Who Walks Through Your Door Into A Loyal Regular Who Comes Back 3x More Often

PunchPass turns a single $3.50 coffee into a predictable $1,294-a-year regular customer, with an average visit of 3.1 and a 68% return rate.

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Send One Notification. Watch $600 Walk Back Through Your Door. For Free.

Every tap captures visit frequency, spend behaviour, and loyal customers.

When 43 customers haven't visited in 14 days, you send one push notification in two clicks for $0. And they walk back in within 48 hours.

No SMS fees. No Meta budget. No agency. No guessing who to reach or what to say.

Just a list that grows every day you're open, and a button that fills your floor any time you press it.

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This System Is Absolutely Perfect For You If You're A…

If your business runs on regulars, this was built for you.

  • Café or Coffee Shop Owner - who's tired of paper cards disappearing and wants to know exactly which regulars are coming back this week

  • Beauty Salon Owner - where 42% of your loyal clients are driving 80% of your revenue, and you need to know who they are before they drift to the business down the street

  • Barber Shop Owner - who wants your regulars coming back more often without chasing them on Instagram or running specials you can't afford

  • Restaurant or QSR Owner - where loyalty members visit 20% more often and spend 20% more per visit, and you're currently capturing zero of that data

  • Any Local Business That Runs on Repeat Customers - if your business lives and dies on regulars, PunchPass was built specifically for you

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What PunchPass Businesses Are Actually Seeing

68% Customer Retention Rate While standard cafés bleed regulars and drop below a 50% return rate using paper cards, PunchPass plugs the leak, locking in a predictable 68% repeat customer baseline.
3.1x More Frequent Visits Average visits per customer using PunchPass double the 1-2 visits typical businesses see. It turns casual, unpredictable walk-ins into hyper-loyal regulars who visit up to three times more.
+$600 "Slow-Day" Cash Injection The average revenue generated from a single push notification sent to a database of 500 regulars. Tap a button on a dead Tuesday morning, and watch $600 walk straight back.
+20% In Annual Revenue Average increase in customer-driven revenue businesses see after installing PunchPass, through improved repeat visits and retention alone.

$2,119,000

Total revenue generated through the PunchPass platform to date, from 353,289 stamps given across Australian local businesses.

The average business without a loyalty system gets a customer back once, maybe twice.

PunchPass customers average 3.1 visits and a 68% return rate.

That gap is open in your business right now.

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Starbucks Makes 53% Of Revenue From Customers Coming Back. McDonald's Gets Them Visiting 2x More Often

McDonald's. Starbucks. Panera Bread. They didn't build billion-dollar customer bases by accident. They built them by owning their customer relationship, knowing who their regulars are, and bringing them back on demand.

Starbucks

Starbucks Rewards members account for 53% of all global revenue. Their loyalty push campaigns drove $3.16 billion in a single quarter.

McDonald's

McDonald's MyRewards has over 150 million active members worldwide. Loyalty members visit twice as frequently as non-members.

Panera Bread

Panera Bread loyalty members visit 70% more often and personalised push campaigns lifted average order values by 20%.

Sephora

Sephora drives 80% of North American revenue from loyalty members. Rouge members purchase 2.5x more frequently than non-members.

These aren't coincidences. They're the documented, compounding result of one simple decision: owning your customer relationship instead of renting it from an algorithm.

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Increase Profits By 25%, Boost Return Rates By 68%, And Get A 5.2x ROI On Every Dollar You Invest…

PunchPass business owners across Australia

A 5% increase in customer retention increases profit by 25% to 95%

Loyalty members spend 67% more per order by their third year as a customer

78% of consumers are more likely to continue buying from a brand with a loyalty program

47% of paper loyalty cards are never redeemed, lost, forgotten, or destroyed

The average ROI on a digital loyalty investment is 5.2x

87% of small businesses see a positive return within 90 days

Managing paper cards costs a business $4,600/year in staff time alone

Now local business owners across Australia are doing the same thing. For $39 a month.

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400+ Australian Businesses Are Already Running This on Their Counter

PunchPass has made our lives so much easier. I always hated dealing with customers who lost their paper cards and constantly ordering more cards. PunchPass Customer
PunchPass removed the headache of paper loyalty cards completely. It is easy for customers, easy for our team, and it keeps people coming back for their next coffee without any extra admin. Local Business Owner
PunchPass has made our loyalty program feel effortless. Customers no longer lose cards, our staff no longer has to track stamps manually, and rewarding regulars feels faster, cleaner, and more modern. Cafe Owner
Fonzie Abbott
Fonzie Abbott multi-location café and roaster, running PunchPass across the entire network.
Fonzie Abbott café and roaster storefront
Wills Nails
Wills Nails is a Nail salon Franchise with 10+ locations in Melbourne, running PunchPass across all sites.
A Merlo Coffee Roasters café interior
These aren't small operators testing a startup tool. These are high-volume businesses where every second at the counter matters. They chose PunchPass because it was the only system that didn't slow them down.
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Trusted by 400+ Australian local businesses

Choose Your Plan

Pro

"I like it but not ready for a full year"

$25 /mo (billed annually)
28% OFF

What's included

  • Custom-Branded Stamper (Free)
  • 30 days free trial
  • Unlimited users
  • Customer dashboard
  • Basic data insights
  • Admin portal
  • Card management & customisation
  • Email & phone support
Includes 1 location & 1 loyalty card Need more? Add any extra location or loyalty card for just $20/month.
CLAIM 30-DAY FREE TRIAL

Premium

Best Value

"I'm serious about my business"

$39 /mo (billed annually)
30% OFF

What's included

  • Everything in PRO
  • Unlimited Push notifications & marketing automation
  • Done-for-you first push notification campaign
  • Advanced data insights
  • Custom colours & digital card
  • Premium customer support
  • Multi-location discount
Includes 1 location & 1 loyalty card Need more? Add any extra location or loyalty card for just $20/month.
CLAIM 30-DAY FREE TRIAL
The PunchPass Repeat Revenue Guarantee seal

The Repeat Revenue Guarantee

Get 20 regulars tapping within your first 30 days, and PunchPass will have already paid for itself in retained revenue.

If you haven't seen at least 200 return taps within 60 days, we'll extend your plan for free until you do.

And still, after 200 return taps you're not happy and you still don't see the difference - full refund. No awkward calls. No fine print. Keep the stamper. Keep everything.

We back this because our businesses average a 68% return rate and 3.1 visits per customer . If it works for them and it does, it works for you.

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400+ local business owners

Your Wednesday Morning… Fully Booked. On Autopilot.

McDonald's. Starbucks. Panera Bread. They didn't build billion-dollar customer bases by accident. They built them by owning their customer relationship, knowing who their regulars are, and bringing them back on demand.

A free marketing channel that fills your slowest days on demand

30 days from now, you walk into your business on a Wednesday morning. Not a Friday. A Wednesday. And it's full.

Not because you ran a special. Because 21 people got a push notification on Tuesday afternoon, remembered they hadn't been in for a couple of weeks, and decided to come back.

A PunchPass customer back at their local café
The PunchPass dashboard listing regulars by last visit

A real-time view of exactly who your best customers are

You know 74 of your regulars have visited in the last 14 days. You know who your top 10 customers are by name. Your revenue is something you can see coming, not something you chase every week. The question that'll sit with you longest: what if I'd just tried it?

We built PunchPass for the business owner who's too good at their craft to keep losing customers to a broken system. That's you. Let's prove it.

Kyan D'Castro and Lachlan Ford

Co-Founders, PunchPass

PunchPass co-founders Kyan D'Castro and Lachlan Ford
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Trusted by 400+ Australian local businesses

Turn Every Walk-In Into A $1,080 Annual Customer

A faded, stained paper loyalty punch card

The Old
Loyalty Trap

  • Order paper cards for $90+ a batch
  • Watch 47% of them never get redeemed because they're lost or forgotten
  • Try Square Loyalty - pay $49-$149/month and slow your line down during peak
  • Try Stamp Me - watch customers download the app once and never open it again
  • Give up. Go back to paper cards. Repeat.
The purple PunchPass NFC stamper beside a phone showing the digital loyalty card

The PunchPass
Tap-to-Stamp System

  • Drop the stamper on the counter
  • Customers tap and land instantly on their PunchPass loyalty card
  • Every tap builds your customer database automatically
  • Send a push notification in 2 clicks - customers walk back in within 48 hours
  • Track your most loyal regulars by name, visit frequency, and behaviour
  • Pay $39/month flat - regardless of how many visits your program drives
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400+ local business owners Trusted by 400+ Australian local businesses

Everything You Need to Turn Walk-Ins Into Loyal Regulars

Our Custom PunchPass NFC Stamper

On your counter in 30 seconds. Every customer is tapped, tracked, and captured automatically. No training. No maintenance. Just a growing database of regulars.

Your Real-Time Customer Dashboard

See every regular by name, how often they visit, and who's going quiet. Know your best customers before they walk out and never come back.

The PunchPass customer dashboard showing stats and a visits chart

Unlimited Push Notifications

Send one notification, watch revenue walk back through your door. Every 100 customers you reach generates $120. Send to 500 $600 walks back in.

Plus with Annual Plans: Done-For-You First Push Campaign + Personal Onboarding Session + Custom Logo Stamp

The PunchPass free kit: branded box, NFC stamper, a phone showing the app, a tablet showing the dashboard, and a free badge
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400+ local business owners Trusted by 400+ Australian local businesses

Still Have Questions? Check Out These FAQs…

It uses NFC - the same technology as Apple Pay, Google Pay, building access cards, and gym fobs. No charging, no setup, no complicated installation. The stamper sits on your counter. Customer taps their phone on it. Stamp lands in their Apple or Google Wallet immediately. That's it.

No counter friction. The loyalty card lives in their Apple or Google Wallet, so most customers never install a separate app. They download once on their own time, then every visit is a single tap.

Almost every modern phone supports a digital wallet, and setup takes seconds. For the rare case it isn't available, customers can still be added to your loyalty database manually.

No. A stamp is a single one-second tap - faster than handing over a paper card. There are no phone numbers to type and no sign-up at the counter, so your busiest hour runs exactly as it always has.

Every regular by name, how often they visit, how long since their last visit, and who is going quiet - so you can bring customers back before they are gone for good.

Most programs add friction at the counter or sit unused in an app. PunchPass captures every visit automatically in one tap and gives you a free push-notification channel to bring customers back on demand.

The card lives in the wallet they already use, and tapping a phone is as simple as tapping to pay. There is nothing new to learn at the counter.

You choose a plan that suits you - including a free tier - and you can cancel any time. There is no obligation to continue after the trial.

No lock-in. Plans are month-to-month (annual billing is optional for the bigger discount) and you can cancel any time.

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PunchPass Terms and Conditions

Welcome to PunchPass! We provide a platform where local businesses (Businesses) can offer loyalty programs, promotions and discounts, and customers (End Users) can access these offers from their favourite businesses (Platform).

In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your employer, where applicable). When we say we, us, or our, we mean PunchPass Pty Ltd (ACN 684 195 757).

These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a user. You cannot use our Services unless you agree to these Terms. The obligations in these Terms apply equally to Businesses and End Users, unless we state otherwise.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

For questions about these Terms, or to get in touch with us, please email support@punchpass.app.

These Terms were last updated on 13/06/2025.

Our Disclosures

Please read these Terms carefully before you accept. We draw your attention to:

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform.

These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.

1. Platform Licence and Term

These Terms apply from when you sign up for an Account, until the date on which your Account is terminated in accordance with these Terms. We grant you a right to use our Services for this period of time only.

You must be at least 16 years old to use our Platform.

1.1 Platform Licence

While you have an Account, we grant you a right to use our Platform (which may be suspended or revoked in accordance with these Terms). This right cannot be passed on or transferred to any other person and, if you have a Subscription, will also be subject to the conditions of your Subscription (as set out on our Platform or in your Account).

You must not:

1.2 Variations

We may amend these Terms at any time by providing written notice to you. By clicking "I accept" or continuing to use our Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms.

If you do not agree to the amendment, you may close your Account and cancel your Subscription with effect from the date of the change in these Terms by providing written notice to us.

If you cancel your Subscription:

2. Platform Summary

Our Platform is a place where Businesses and End Users can find each other, and Businesses can advertise, promote and otherwise offer Loyalty Programs or Promotions to End Users (Offers). We only provide our Services (including our Platform) and are not a party to any transaction between Businesses and End Users in relation to an Offer (see the "Our Services" section below for more information about the services we provide to you).

Businesses wanting to publish Offers on our Platform must create an Account. Businesses must provide an accurate and complete description of the Offer they wish to provide (Offer Listing), including any terms, conditions, or limitations applicable to the Offer.

For Promotions, this may include time limits or usage restrictions. For Loyalty Programs, this may include the structure of the program and the specific rewards available.

End Users must create an Account to access our Platform and view Offer Listings. Once an Account is created, End Users can browse Offer Listings, join Loyalty Programs, and redeem Promotions as made available by Businesses through our Platform.

Businesses must include all additional terms and conditions relating to their Offer in the relevant Offer Listing. By participating in a Loyalty Program or Promotion, End Users accept the additional terms and conditions in the Offer Listing.

We do not endorse or approve, and are not responsible for, any Offers not provided by us. We may, at any time (at our sole discretion), remove any Offers, including where an Offer:

2.1 For Businesses Only

By posting an Offer Listing, you confirm that you are legally entitled to and capable of providing the Offer described in the Offer Listing.

You must have appropriate insurance to cover the Offers that you make through our Platform.

We may request that you provide us with evidence of your insurance cover. Where we do so, we are not confirming that the insurance you have is sufficient or suitable for the Offers you make. If we do not ask you to provide evidence of insurance, this does not indicate that we believe you do not require insurance.

You acknowledge and agree that it is your responsibility to make your own investigations and receive professional advice on the insurance you require.

You grant us a non-exclusive, irrevocable, royalty-free, sublicensable and transferable licence for the duration that your Offer is available on our Platform, to host your Offers on our Platform for the purpose of making your Offers available to End Users.

3. Our Services

We provide the following services to you:

(collectively, our Services).

If you require Support Services, you may request these by getting in touch with us through our Platform.

Unless we agree otherwise, Support Services cannot be used to support any other products or services, and does not include training, installation of software or hardware, software development or the modification, deletion or recovery of data or any on-site services.

We will not be responsible for any other services unless expressly set out in these Terms or on our Platform.

3.1 Additional Services

If you require additional services, we may, in our sole discretion, provide such additional services (to be scoped and priced in a separate contract provided by us).

3.2 Beta Services

If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections.

Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

4. Account

Accounts for Businesses and End Users are different, and you must choose the correct Account based on how you want to use our Platform. Businesses who also want to participate or receive Offers must create a separate Account for that purpose, and vice versa.

You may have the option to register for an Account using your Apple, Google or Facebook account (Single Sign-On Account). If this option is available and you choose to sign in to your Account using a Single Sign-On Account, you authorise us to access information from your Single Sign-On Account including your name and contact information.

While you have an Account with us, you agree to:

4.1 Business Verification – For Businesses Only

Before you can have an Account, we may require you to complete a business verification process (Business Verification). We may conduct this process ourselves or through a third party.

You agree to co-operate with us in carrying out the Business Verification, including by providing us with any information (including, where applicable, any Personal Information) necessary to complete this process (such as your Business’ name, proof of address, owner’s name and proof of identity, email address, phone number, and logo or other identifying images).

Where we have engaged a third party to carry out the Business Verification, you consent to us disclosing your information (or Personal Information) to that third party for this purpose.

5. Platform Subscriptions – Applicable to Businesses Only

Once you have created your Account, you must choose a Subscription.

The Subscriptions we offer will be set out on our Platform, including details of each Subscription’s features and limitations, Subscription Fees and Subscription Periods.

During the Subscription Period, you will be billed for the Subscription Fees on a recurring basis, as set out on our Platform (Billing Cycle).

Your Subscription can be upgraded or downgraded at any time through your Account.

Any upgrades to your Subscription will take effect immediately (and you will be charged the difference between your current Subscription and your new Subscription on a pro-rata basis).

Any downgrades to your Subscription will take effect from the beginning of the next Billing Cycle.

You will be billed for any Subscription Fees due at the beginning of each Billing Cycle.

Our payment methods will be set out on our Platform.

If you choose to pay your Subscription Fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out on our Platform).

You must not pay, or attempt to pay, any Subscription Fees by fraudulent or unlawful means.

If you make payment by debit or credit card, you must be the authorised card holder.

If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account in accordance with your chosen Subscription, and you confirm that you are either the holder or an authorised signatory of that bank account.

5.1 Cancellation

Your Subscription continues for the Subscription Period, and at the end of each Subscription Period, provided you have paid all Subscription Fees owing, your Subscription will be automatically renewed for recurring monthly periods (each of which will be considered a Subscription Period).

If you wish to cancel your Subscription, you may do so through your Account.

Your cancellation will take effect at the end of your current Subscription Period, and your Subscription will not be renewed (meaning you will need to continue paying all Subscription Fees due up until your current Subscription Period ends).

5.2 Trial Periods

When you first use our Platform, we may offer you the option to try a Subscription out for free for 30 days (Free Trial).

At the end of the Free Trial, you will begin to be charged the Subscription Fees for your chosen Subscription.

6. Payments

You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Platform (as applicable).

You must not pay, or attempt to pay, any Subscription Fees due under these Terms or as a result of your use of our Services by fraudulent or unlawful means.

If you make payment by debit or credit card, you must be the authorised card holder.

If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.

We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.

6.1 Late Payments

If any Subscription Fees due to us under these Terms or as a result of your use of our Services are not paid on time, we may:

6.2 Taxes

You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

7. Reviews – Applicable to End Users Only

You may review your experience with Businesses on our Platform (Review). We may remove Businesses from our Platform (in our sole discretion) who receive a high number of negative Reviews.

You agree to provide true, fair and accurate information in your Review.

If we consider that your Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting further Reviews.

We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Review.

You may only write a Review about your own experience. You must not write a Review about another person’s experience.

If you have been offered an incentive (such as a gift, reward, discount or payment) for leaving a Review, you should include information about this in your Review.

You must not disclose any Personal Information in your Review.

8. Availability, Disruption and Downtime

While we strive to always make our Services available to you, we do not make any promises that these will be available 100% of the time. Our Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.

Our Services (including our Platform) may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.

9. Confidential Information and Personal Information

While using our Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information.

This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a need-to-know basis (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.

However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.

We collect, hold, disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on our website, and applicable privacy laws.

You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent).

Businesses and End Users must not disclose Personal Information about each other to third parties unless authorised by these Terms or by law.

We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). As part of our Services, we will also need to disclose information about End Users to Businesses, and vice versa, so that they can connect and transact.

Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.

10. Consumer Law Rights

In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights.

We will only be bound by your Consumer Law Rights and the express wording of these Terms.

Our liability for a breach of your Consumer Law Rights is, unless the laws of your jurisdiction state otherwise, limited to either resupplying our Services, or paying the cost of having our Services resupplied.

Subject to your Consumer Law Rights, we do not provide a refund for any Subscription Fees for a change of mind or change in circumstance.

If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

End Users may have Consumer Law Rights in respect of Offers made by Businesses.

Cancellations and Modifications of Promotions and Loyalty Programs – Applicable to Businesses Only

The cancellation, modification, or fulfilment of Offers is strictly a matter between you and End Users. The terms and conditions of an Offer Listing must clearly set out whether and how Offers can be cancelled or modified.

You agree to honour any Offers you list on the Platform in good faith and in accordance with the terms set out in the Offer Listings.

If you fail to honour Offers as described in the Offer Listings, and an End User has made an effort to communicate with you about unfulfilled Offers, the End User may report this to us.

We may, at our discretion, investigate such reports and take appropriate action, which may include issuing you with a warning and suspending your Account.

11. Intellectual Property and Data

We own all intellectual property rights in our Services (including our Platform). This includes how our Platform looks and functions, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property.

You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on our Platform.

We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

11.1 Your Data

We do not own any of Your Data, but when you enter or upload any of Your Data into our Platform, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data while you have an Account with us (and for a reasonable period of time afterwards).

We may use Your Data (or disclose it to third party service providers) to:

You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks, and may be transferred unencrypted.

You are responsible for (meaning we are not liable for):

When you use our Services, we may create anonymised statistical data from Your Data and usage of our Services (for example, through aggregation).

Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve our Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.

This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.

If you do not provide Your Data to us, it may impact your ability to receive our Services.

12. Liability

To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:

Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:

13. Notice Regarding Apple

To the extent that you are using or accessing our Platform on an iOS device through a mobile application from the Apple App Store, you further acknowledge and agree to the terms of this clause.

You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for our Platform and any content available on our Platform.

Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.

If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.

Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to:

  1. product liability claims;
  2. any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and
  3. claims arising under consumer protection or similar legislation.

Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.

You agree to comply with any applicable third-party terms when using our mobile application.

Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.

You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.

14. Suspension and Termination

We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as the unauthorised sharing of login details for our Platform).

If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your Account and your access to our Services will end.

We may terminate these Terms (meaning you will lose access to our Services, including access to your Account, and any Subscription will be cancelled) if:

You may terminate these Terms if:

You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 15.9), and if you have a Subscription, termination will take effect at the end of your current Subscription Period.

Upon termination of these Terms:

Termination of these Terms will not affect any other rights or liabilities that we or you may have.

15. General

15.1 Assignment

You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent.

We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.

15.2 Disputes between Businesses and End Users

We encourage Businesses and End Users to attempt to resolve disputes (including claims for refunds or remedies) directly and in good faith, either through our Platform or through external communication methods.

In the event that a dispute cannot be resolved through these means, Businesses and End Users may choose to resolve the dispute through other means, such as mediation.

We are not responsible for mediating or resolving disputes between Businesses and End Users.

15.3 Disputes with PunchPass

Neither we nor you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute.

Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

If the Dispute is not resolved at that initial meeting:

15.4 Events Outside Our Control

We will not be liable for any delay or failure to perform our obligations (including our Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

15.5 Governing Law

These Terms are governed by the laws of Queensland, and any matter relating to these Terms is to be determined exclusively by the courts in Queensland and any courts entitled to hear appeals from those courts.

15.6 Illegal Requests

We reserve the right to refuse any request for or in relation to our Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.

15.7 Marketing

You agree that we may send you electronic communications about our products and services. You may opt out at any time by using the unsubscribe function in our electronic communications.

15.8 Nature of Legal Relationship

These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.

15.9 Notices

Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.

15.10 Publicity

If you are a Business, you agree that we may advertise or publicise the fact you are a customer of ours, for example on our website or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.

15.11 Survival

Clauses 9 to 15 will survive the termination or expiry of these Terms.

15.12 Third Party Sites

Our Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for the content on those websites.

We recommend that you make your own investigations in relation to the suitability of those websites.

If you purchase goods or services from a third-party website linked from our Platform, those goods or services are being provided by that third party, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites through a link on our Platform, or for featuring certain goods or services on our Platform.

We will make it clear by notice to you which (if any) goods or services, or website links, we receive a benefit from by featuring them on our Platform.

16. Definitions

In these Terms:

Account
Means an account accessible to the individual or entity who signed up to our Services.
Consequential Loss
Includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of our Services (including our Platform) will not constitute "Consequential Loss".
Liability
Means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Loyalty Programs
Means ongoing reward schemes offered by Businesses to End Users through our Platform, designed to encourage repeat patronage. These may include point accumulation systems, tiered memberships, or frequency-based rewards.
Offer
Has the meaning given in clause 2.1.
Offer Listing
Has the meaning given in clause 2.2.
Offer Price
Has the meaning given in clause 2.2.
Personal Information
Means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Platform
Means our cloud-based platform that we provide you with access to as part of the Services.
Promotions
Means the time-sensitive discounts, deals, or special offers that Businesses advertise and make available to End Users through the Rewards Centre on our Platform. These may include percentage discounts, buy-one-get-one-free offers, or fixed-price deals.
Rewards Centre
Means the dedicated section within our Platform where End Users can access, view, and manage Offers from Businesses they follow or are interested in. The Rewards Centre may include, but is not limited to, a list of available Promotions, details of active Loyalty Programs, and any other vouchers or rewards accumulated by the End User.
Services
Means the services we provide to you, as detailed in clause 3.1.
Subscription
Means the Subscription plan you have chosen through our Platform, which you use to access certain features and benefits.
Subscription Fees
Means the fees you pay to us to access your chosen Subscription.
Subscription Period
Means the duration of your Subscription (such as monthly, annually, or as otherwise set out on our Platform).
Your Data
Means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving our Services or stored by or generated by your use of our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with our Services.
Your Data does not include any data or information that is generated as a result of your usage of our Services that is a back-end or internal output or an output otherwise generally not available to users of our Services.

PunchPass Pty Ltd – Privacy Policy

PunchPass Pty Ltd (ABN 51 684 195 757) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

The Information We Collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How We Collect Personal Information

We collect personal information in a variety of ways, including:

Why We Collect, Hold, Use and Disclose Personal Information

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

Our Disclosures of Personal Information to Third Parties

Personal information: We will only disclose your personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to:

Overseas Disclosure

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your Rights and Controlling Your Personal Information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

User-Generated Content

We may enable you to post reviews, comments, photos and other user-generated content. Any content you choose to submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available. We are not responsible for the privacy, security or accuracy of any user-generated content you choose to post or for the use or misuse of that information by any third parties.

Cookies and Analytics

We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.

However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.

Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.

If you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select "ads" to control the settings. On iOS devices with iOS 6 and above use Apple's advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

To find out how Google uses data when you use third party websites or applications, please see here.

Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.

Links to Other Websites

Our website may contain links to other party's websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Personal Information from Single Sign-On Accounts

If you connect your account with us using a single sign-on account, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider.

The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

We use the personal information we receive from the single sign-on provider to create a profile for you on our platform and to access our services.

Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.

Use of Location Services Data

We collect your precise or approximate location via our mobile application for the following purposes:

We collect this information when you enable our mobile application to use your device's location services / when our mobile application is open (whether on-screen or not). If you do not want us to use your location for the purposes above, you should turn off the location services in your mobile phone settings. If you do not provide geolocation data to us, it may affect our ability to work with you as a customer or supplier of our business.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

Contact Us

For any questions or notices, please contact us at:

PunchPass Pty Ltd (ABN 51 684 195 757)
Email: support@punchpass.app

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